Agency Management: Managing a Multi-line (1.5 Credit Hour) TDI Course No.

 

Chapter 7:

 

7.1   Summary and Practical Applications: (On a separate sheet of paper write down the answer to the following questions):

The benefits of training can be summed up as:

• Improves morale of employees- Training helps the employee to get job security and job satisfaction. The more satisfied the employee is and the greater is his morale, the more he will contribute to organizational success and the lesser will be employee absenteeism and turnover.
• Less supervision- A well trained employee will be well acquainted with the job and will need less of supervision. Thus, there will be less wastage of time and efforts.
• Fewer accidents- Errors are likely to occur if the employees lack knowledge and skills required for doing a particular job. The more trained an employee is, the less are the chances of committing accidents in job and the more proficient the employee /li>
• Let employees know that failure is okay, repeating same failure or mistake is not
• Chances of promotion- Employees acquire skills and efficiency during training. They become more eligible for promotion. They become an asset for the organization.
• 5. Increased productivity- Training improves efficiency and productivity of employees. Well trained employees show both quantity and quality performance. There is less wastage of time, money and resources if employees are properly trained.

 

7.2   Practical Application:

• What was the main idea gained in this CE course?
• What will you do differently as a result of the main idea gained?
• How will the idea(s) gained impact:
• ? You
• ? Team
• ? Agency
• ? Customer
• What is the first action step you will take back in your agency?
• When will you plan to take this action step? How will you know you have achieved it or how will you measure the results?

 

7.3   Closing Quotes:

Management Quote: "What gets measured, gets done." –Peter Drucker

Teamwork Quote: "Behind an able man there are always other able men." --Chinese Proverb

Action Quote: "Determine that the thing can and shall be done, and then we shall find the way." --Abraham Lincoln

Multi-agency Management Quote: "The first step to recovery is recognizing the error in our ways. Looking ourselves in the mirror can be difficult." –Teresa Kitchens